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Try to soften your position and look for solutions using novel negotiation and conflict management techniques.

If that happens, recognize that your adversary’s provocations could be intended to inspire steps in conflict resolution. Similarly, actions and statements designed to convey toughness can backfire by launching an escalatory spiral that is difficult to contain. To enhance negotiation and conflict management skills, it’s important to acknowledge that differences in perceived conflict may be likely. Negotiation and conflict management What is Negotiation and Conflict Management? Parties often approach negotiation and conflict management from different perspectives, differences that can lead to common negotiation mistakes and disappointing outcomes.